A ticketing system is the most widespread means of correspondence that hosting providers offer to their customers. It is most often part of the billing account and is the fastest way to resolve an issue that takes a certain period of time to investigate or that has to be escalated to a sysadmin. In this way, all responses supplied by either party will be kept in the very same place in the event that someone else needs to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s separate from the hosting Control Panel, which suggests that you will need to log in and out of no less than two accounts in order to execute a particular operation or to contact the company’s technical support team. In case you’d like to administer a handful of domains and each one of them is hosted in its very own account, you will have to use even more accounts simultaneously. Besides, it might take significant time for the provider to answer your ticket.

Integrated Ticketing System in Hosting

With a hosting from us, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket while you are browsing through your files or configuring different settings. The ticketing system is being strictly monitored 24x7x365 by our help desk staff members and the response time is maximum one hour, but it rarely takes more than 20 minutes to get support. Unlike other companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you need and request information regarding any technical or billing issue. Moreover, you can read a collection of help articles, which will help you deal with the most commonly faced complications yourself.