Integrated Ticketing System in Hosting
With a hosting from us, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket while you are browsing through your files or configuring different settings. The ticketing system is being strictly monitored 24x7x365 by our help desk staff members and the response time is maximum one hour, but it rarely takes more than 20 minutes to get support. Unlike other companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you need and request information regarding any technical or billing issue. Moreover, you can read a collection of help articles, which will help you deal with the most commonly faced complications yourself.