A 99.9% Server Uptime
Our hosting platform is based on a solid, first–rate hardware configuration and a significantly customized version of Linux. Thus, regardless of what your site is, or how many site visitors you have, or even in case there is a denial–of–service attack, our physical servers will remain up and running and your web sites will stay visible online.
All Linux hosting plans offer a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
Aside from our cloud hosting system, we’ve also set up our own internal network in all our datacenters. Everything is based on top–hole hardware elements fabricated by Juniper. Plus, on every single router, we’ve installed a firewall with a sophisticated set of rules that will filter all shady requests.
Because of this, in each of our data centers – in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center as well as in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee is available with all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you’re not pleased with our services, or if you find them inadequate, or if you decide that you require a Linux VPS hosting rather than a cloud hosting plan – you will get your money back, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to have complete control over your domain names even when you delete your hosting account with us.
24/7 Technical Support
If you have ever been forced to wait around for hours for a response, you probably know how exasperating this can be, especially when your website is on the line. This is exactly why our company offers you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technical support engineers will be at your disposal and they’ll answer you within one hour. And the best part is that their average response time is below 20 minutes!