Tech Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We provide a 60 min response warranty for any support ticket or email that you send to the customer service staff. We’ll rapidly reply to all common inquiries and forward the issue to our administrators if additional assistance is needed. If you take advantage of our Admin Services package, we will perform any of the included server management tasks at a time that has been discussed with you preliminary.
A First–Rate Technical Support Service
Our customer support team will be online for you 24x7x365 if you require help with the Web Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated server. What is more if you require assistance tackling all the routine administration tasks on your dedicated hosting server, you can make use of the Admin Services package, which includes data backup disk storage space, weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Section
Each Linux dedicated hosting server includes our charge–free Web Control Panel, which offers an extensive knowledgebase plus a group of step–by–step video tutorials. Whenever you need assistance with the Web Control Panel, just click the Videos or Help buttons in the top right corner.