The presence of the customer and technical support that a hosting company offers can tell you a lot for the services which they supply as well. When you can use only e-mails or tickets, you have almost certainly found a reseller and not the web hosting supplier. When this is the case, you'll probably have to wait for a couple of days in order to get an issue resolved as your reseller may not be checking their communication regularly or they may have to get in touch with the actual web hosting company for further help. If the supplier offers different options for communication with fast response time available at any moment, they are almost certainly the top provider, not only a reseller. Therefore you will reap the benefits of timely assistance and quality support since they'll have direct access to the servers where your account is. Whatever the issue - technical or sales, it is generally much better to be able to communicate with your hosting company directly by using your preferred way of communication.

24/7 Customer Support in Hosting

Our Linux hosting include 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our services before you make an order or you're a current client and you have a question or some difficulty, you're able to contact us any time, including holidays and weekends. We have many channels to get in touch with us - several telephone lines worldwide for your convenience plus live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more complex issues or any issues which require extra time to research and fix. In contrast to many other web hosting suppliers, our trouble tickets have a warranted maximum reply time of just one hour, which means that regardless of what the problem is, it will be resolved timely and you won't waste days in order to have something fixed.

24/7 Customer Support in VPS Hosting

When you use our Linux VPS hosting, you will never have to wait for more than 1 hour in order to receive assistance for any kind of difficulty that you could experience with the server or the software that comes pre-installed with it. We warrant this short answer time for all the tickets which you open via your billing Control Panel or email messages that you send to our tech support team. We also have local telephone numbers in a number of countries around the world plus a live chat service where we'll assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 using the various means of communication, so regardless what your question or issue is, there's always someone to assist you without delay. In the event that you need help with third-party software, which you cannot set up or which gives you problems, you will be able to benefit from the Managed Services upgrade package that we supply with all VPS plans.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server packages that we provide come with 24/7 support via numerous methods of communication and with a 1-hour maximum reply time warranty. In case you want to find out more about the packages or you have various general or billing questions, you are able to phone one of the local numbers we have globally or you may use our live chat support and speak with a live agent. For entirely technical issues that require the help of a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an email, since all of these channels are more appropriate to monitor a given issue. The reply time for them rarely is more than 30 mins, therefore you can forget about waiting for a full day so as to get help. Our support service is available for any server-related issues, as well as the pre-installed software. In case you want assistance for third-party apps, you may consider acquiring the Managed Services upgrade that we offer with all packages.