You can find lots of hosting providers on the market, however many of them are resellers who have minimal resources, particularly in terms of support. One way to distinguish them is the option to contact the company by phone. The level of support that you will receive via this method of communication will vary based on the supplier - some provide dedicated phone support, while others offer basic and customer support only because some issues are more time-consuming and it would be faster and easier to be resolved with a trouble ticket, particularly if the situation needs to be escalated. However, it is good to know that you can contact your hosting supplier as there're various small-scale issues which can be managed effortlessly and timely through a call, not mentioning that you're able to get more information for the services before you become a customer.
Phone Support in Hosting
All of our hosting packages feature telephone support 14 hours per day even on public holidays, which means that if you do not have an account yet, you can call and find out more about our solutions or if we'll meet the system requirements for your websites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so you can call the number that is closer to you. If you're a current customer, we can help you timely with all of the general and billing matters as well as with numerous tech issues so as to save you time and efforts - we are aware of the fact that often it's easier to talk to a live person to get things done without delay. Certainly, some situations cannot be resolved over the phone, so if this is the case you are able to employ our ticketing system.