In case you have a website, a problem may always surface and it doesn’t necessarily need to be connected to the web hosting service. For example, something might go wrong when you bring a web application up to date or some crucial data could be edited or deleted unintentionally. Irrespective of what the essence of the problem might be, you’ll need to contact the client support staff and request them to restore a backup or to assist you in dealing with the problem that you are struggling with. How promptly they will do that will predetermine the time that your websites will be unreachable. For some sites like social networking websites or online stores, a prolonged downtime period too often equals lost customers and money. With that being said, it is rather important to use the services of a company that offers not only a very good support service, but also a timely one.
One-Hour Response Guarantee in Hosting
In case you are using any of our Linux hosting and you have a question or face some challenge, you can get in touch with us 24/7/365 by opening a client support ticket or by writing an email and we will make sure that you obtain an answer in less than one hour. If the issue can be sorted out, we will do it before we respond to you, whereas if there is something that you need to do on your end, we will provide you with all the needed info – what settings to check, what possible solutions to try out, and so on. Normally, you’ll obtain an answer within less than 30 minutes, so waiting around for hours and hours or even for more than 1 day to get help is something impossible. Our sixty-minute response time guarantee is valid for any question that you may have – billing, general or technical.